Our Policies & Organisational Standards
At Au Milieu, we are committed to maintaining the highest ethical, professional, and safeguarding standards across all areas of our work. Our policies ensure that we create a safe, inclusive, and professional environment for our staff, trainees, clients, and the communities we serve.
Below is a summary of our core policies
1. Data Protection Policy
We comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR) to ensure all personal data is processed lawfully, fairly, and securely. We only collect and store necessary data and apply strict security measures to protect it. Safeguarding concerns may take precedence over data protection laws in cases of risk of harm.
📄 Key Points:
- Personal data is handled with confidentiality and only shared when required.
- Clients are informed of their rights regarding their data.
- Secure storage and disposal measures are followed.
- Breaches of data security are promptly reported and addressed.
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2. Equality and Diversity Policy
Au Milieu is committed to equality, diversity, and inclusion in all areas of work. We do not tolerate discrimination based on any protected characteristics (age, disability, gender, race, religion, sexual orientation, etc.).
📄 Key Points:
- Fair access to services, training, and employment.
- No tolerance for discrimination or harassment.
- Equal opportunities in recruitment and career development.
- Annual policy reviews to ensure compliance.
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3. Health & Safety Policy
We prioritise the safety and well-being of our staff, trainees, and clients, whether on our premises or during offsite activities.
📄 Key Points:
- Risk assessments are conducted regularly.
- Adequate first aid and fire safety measures are in place.
- Employees must report hazards or workplace injuries.
- Lone working guidelines ensure staff safety.
- Compliance with The Health and Safety at Work Act 1974.
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4. Lone Working Policy
Our staff and trainees may sometimes work alone or visit clients in their homes. We have specific protocols to ensure their safety and security.
📄 Key Points:
- Risk assessments must be completed before home visits.
- No home visits should be conducted if there is any identified risk.
- All staff must carry a charged mobile phone and check in with colleagues.
- Emergency procedures are in place for unsafe situations.
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5. Online Social Media & Digital Policy
We maintain professional and ethical standards in all digital interactions, ensuring client confidentiality and data security in online communications.
📄 Key Points:
- Secure storage and password protection for client records.
- Therapists must use only approved digital platforms for online work.
- Personal and professional boundaries must be maintained on social media.
- Regular policy updates to reflect new digital security risks.
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6. Guidance for Online Working
When conducting therapeutic interventions online, we follow best practices to ensure confidentiality, professionalism, and security.
📄 Key Points:
- Secure and private online platforms must be used.
- Clients must have a confidential space for sessions.
- Online therapy is limited and primarily supportive.
- Clear safeguarding protocols apply during online sessions.
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7. Use of IT Facilities Policy
We regulate how staff and trainees use Au Milieu’s IT resources to maintain security and prevent misuse.
📄 Key Points:
- IT resources must be used for professional purposes only.
- All data and communications must comply with data protection regulations.
- Unauthorised access or misuse of IT resources is strictly prohibited.
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8. Use of Video Policy
We occasionally use video recordings for training and research, always ensuring client consent, privacy, and data security.
📄 Key Points:
- Explicit client consent is required before any recording.
- Videos are securely stored and only accessed for approved purposes.
- Clients can withdraw consent at any time.
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These policies reflect our commitment to professionalism, safety, equality, and ethical practice in all our interactions. We continuously review and update our policies to ensure compliance with UK laws and industry standards.
For full policy details, please contact us at team@au-milieu.org.
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